Requirement SourcePoint | By Innovative

 

  


Requirement Number: 5576

Recruiter Alex Rabinsky
Requirement Type Contract
Requirement Category Computer Operator
Location San Diego, CA
Start Date 04/30/2007
End Date 04/30/2008
Number of Openings 1
Max Pay Rate or Salary $9.68
Job Description Motorola s Network Operation Center is a mission critical 7 x 24 x 365 service center that is driven to provide access control services and monitoring to a multitude of service providers of both video and mobile device services. Ensures the security, reliability and availability of the information systems that support customers which include: system monitoring by addressing complaints; adding/deleting/modifying the appropriate descrambler unit, business system or tier information; entering commands or performing actions relevant to clearing the application software system to restart or start normal operation. Runs daily reports/monthly audits/ad hoc reports. Safeguards application software databases and reports actual/potential security violations. Provides telephone support and troubleshoots/documents system hardware, software, and operator problems and escalates when appropriate. Makes routine decisions and solves problems using standard operating procedures to moderately complex issues with minor impact to operations (cost, time, quality) as a result of error. Candidate must be able to work one or both weekend days (40 hours a week total). Three to five years experience in a technical customer service (Help Center/Call Center) or computer operations environment. Knowledge of Motorola s Access Control technology is a plus. Knowledge regarding PC usage in a business environment. Proficiency level in Microsoft Office (Word, Excel, Outlook). Familiarity with DOS, VMS, Unix, Sybase and batch processing is essential, as well as, the ability to utilize word processing and spreadsheet software packages. Excellent written and communication skills. Ability to work under pressure and multi-task. Highly motivated and innovative, as well as a team player.
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